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All orders will be dispatched from our warehouse within 3 business days.

*Important Announcement* Due to Covid-19, please allow for up to 8 business days to dispatch.  Some of our facilities in the U.S. have been plagued with Covid-19 outbreaks, therefore some production has been shifted to facilities in Shenzhen, China. Shipping delays are subject to courier logistics.  We sincerely apologize for the inconvenience during these unprecedented times.

*All shipping times exclude clearance/customs delays.

 

  You can Track your Order at any time by entering your tracking number here:

 As it may take a few updates to update in our system, please use this link to immediately track your package: Track My Order

Refunds

Our policy lasts 30 days. Unfortunately, if 30 days have passed since the delivery of your purchase, we cannot offer you a refund.

We will also replace items that are defective or damaged. To be eligible for a refund or exchange, you must first email us at support@aquaadapt.com with pictures of the damaged items within 30 days of receipt of the products.

After receiving the damaged item, we will send you a return postage sticker that you can use to return the product to us. We will then send you a replacement, if available. If no replacement is available, we will refund the full purchase price of your item.  Refunds and Exchanges apply to regular priced items only.  All sale priced items are final sale.

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